Exchange Policy
Our exchange policy allows for the replacement of products purchased from Twinsea.fun under certain conditions. Please review the following details regarding our exchange process:
Eligibility for Exchange
Products are eligible for exchange if they meet the following criteria:
- The exchange request is made within 14 days from the date of purchase.
- The product is in its original condition, unused, and has all tags attached.
Exchange Process
To initiate an exchange, please follow these steps:
- Contact our customer service team at twinseaswimwear@yahoo.com to request an exchange.
- Provide a detailed description of the reason for the exchange.
- Include proof of purchase with your exchange request.
- Once the exchange request is approved, you will receive further instructions on how to proceed with the exchange.
Exchange Options
Upon approval of your exchange request, you may choose from the following options:
- Replacement with the same product, subject to availability.
- Exchange for a different product of equal or lesser value. If the replacement product is of greater value, the price difference will be charged accordingly.
Exclusions
Please note the following exclusions from our exchange policy:
- Products that have been used, washed, or damaged after purchase.
- Items purchased from sources other than Twinsea.fun.
- Exchange of products beyond the 14-day eligibility period.
Shipping Costs
Customers are responsible for shipping costs incurred when returning products for exchange. However, shipping costs for sending the replacement product to the customer will be covered by Twinsea.fun.
Contact Us
If you have any questions about our exchange policy or need assistance with an exchange request, please contact us at twinseaswimwear@yahoo.com. Our dedicated team is here to assist you and ensure your satisfaction with our products.